We're here to support your experience with FivSell.com—whether it's tracking an order, requesting a return, or getting clarity about payments. Below you'll find answers to some of the most common questions.

Order Placement

1. Do I need an account to place an order?

No, creating an account is not required. You can check out as a guest by simply entering your email address and shipping details. Be sure to provide accurate contact information, as all order updates will be sent via email.

That said, creating a FivSell account comes with useful benefits:

  • Easily track your orders in one place.
  • Save your shipping and billing information for faster checkout.
  • View your complete order history.
  • Receive early updates on new product drops and exclusive discounts.
2. Is there a fee to create an account?

No. Signing up for a FivSell account is completely free and there are no additional charges involved.

3. How can I track my order?

You can track your order by entering your tracking number on our website or by logging into your FivSell account. Once your order ships, we’ll also send email notifications with tracking updates.

4. How do I request a return or exchange?

If your item is defective or damaged, returns and exchanges are available within 30 days of delivery. You can initiate a return by contacting our support team or referring to your order history if you created an account.

Please note: Some items may be final sale or subject to special return conditions. For full details, visit our Returns & Refund Policy.

Payment

1. What forms of payment do you accept?

FivSell accepts the following secure payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

All transactions are processed in U.S. Dollars (USD). If your card uses a different currency, your total may vary based on exchange rates and any fees applied by your card issuer.

2. When will my card be charged?

Your card will be charged immediately upon order placement and successful verification. Initially, the charge may appear as “pending,” but it should settle within a few business days.

3. What if my payment is declined?

If your payment doesn’t go through, try the following:

  • Ensure your card has sufficient funds.
  • Check that your card is valid and not expired.
  • Some banks block unfamiliar or international charges—contact your bank to approve the transaction.
  • Try again after a short wait or use a different payment method.

If issues persist, please contact our support team for further help.

4. Why does my payment show as “Pending”?

A pending status typically indicates a temporary hold placed by your bank during the authorization process. It’s usually resolved within a few days. If not, we recommend checking with your bank for more details.

Still Have Questions?

We’re always happy to help. If you need additional assistance, feel free to reach out:

Our customer care team is available Monday through Saturday, 8 AM to 7 PM (ET) and will respond as quickly as possible.